Let’s sort it out.
Missing a reward? Stuck signing in? You can reach the team here.
What do you need help with?
Leave a message even when the team is away. You do not need an account to ask for help.
Chats are handled through Crisp. Please keep passwords, OTPs and voucher codes private. If you are signed out, keep this tab open, or leave an email address in the chat so we can reply when you are away.
Email and chat reach our shared support inbox. WhatsApp and calls currently reach the team separately. For an account or reward problem, contact us privately instead of posting personal details in a community group.
Quick answers
Where is my voucher, airtime or data?
Open Inbox to see your reward and its latest status. If it is still processing, do not redeem it again. Choose “My reward is missing” and tell us when you redeemed it.
Open reward inboxMy voucher says it was already used
Contact the team so we can check the supplier record. Tell us the shop, date and error shown. Keep your voucher code private. We will investigate before deciding what happened.
I cannot install the app or sign in
You can play in your phone’s browser at 2klip.com. If sign-in or a verification code fails, choose “I cannot sign in”. Never share your password or verification code.
My referrals or BUK2 look wrong
Tell us which challenge and date you mean. We will check the recorded activity and the rules for that challenge. You do not need to post another person’s phone number or email in a group.
Can I exchange BUK2 for cash?
Choose from the rewards currently shown in Shop. BUK2 is not a cash balance. Check the displayed BUK2 price before confirming a reward.
Open shop